When is my payment due?
Payments are typically due to Carrington Mortgage Services, LLC (CMS) on the first of each month. Please refer to your billing statement to verify your loan’s due date.
Where do I send my payment?
Your monthly billing statement shows the payment address and includes a return envelope. If you cannot use your billing statement, please mail your payment to:
Carrington Mortgage Services, LLC
P.O. Box 79001
Phoenix, AZ 85062-9001
I want to make my payment using Western Union Quick Collect. How do I do that?
To locate the Western Union Agent nearest to you, call 1-800-325.6000 or go to www.westernunion.com.
Complete the Western Union Quick Collect Payment Form. Be sure to include the following:
- Pay to – Carrington Mortgage Services, LLC
- Code City – CARRINGTONMS
- State – CA
Quick Collect payments are transmitted to our office after the close of business and are applied to your account the next business day.
When do you apply a late fee?
Late fees are determined by your mortgage loan documents and in accordance with applicable laws and regulations. If your payment does not reach us within the grace period specified in your mortgage loan documents, you will be assessed a late fee. For example, if your payment is due on the first of each month, and your mortgage loan documents afford you a 15-day grace period through the 16th of the month, a late charge will be assessed if your payment is received after the 16th of the month in which the payment is due. Your payment is considered received on the day that Carrington Mortgage Services, LLC physically receives it — not the date you mail the payment or the date on your check.
Can I set up an auto draft from my account?
Yes, we offer Automatic Payments free of charge. Please login to your account and visit the Automatic Payments page to enroll.
You can also enroll in Automatic Payments by completing the Auto Draft Authorization Form. Be sure to include your name, address and CMS loan number in the space provided and return the form to the following address:
Carrington Mortgage Services, LLC
P.O. Box 5001
Westfield, IN 46074
How can I get a copy of a payoff statement?
Log in and visit the "Payoff Request" page.
My loan was recently transferred to Carrington. How is my ACH Draft affected?
If your loan has recently transferred to Carrington and you have an ACH draft set up, your draft date may be delayed the first month of transfer. All drafts will be processed by the 10th of your first month and your draft will return to your original draft date the following month.
You will also receive a letter in the mail to confirm the setup of your ACH draft with Carrington Mortgage.
- If your draft is between the 1st and the 9th, you will receive two letters. The first letter will show the draft date of your first payment during the month of the service transfer and the second letter will show the draft date for all subsequent drafts.
- If your draft date is the 10th or later, you will receive one letter to confirm the date of your ACH draft.
- If your monthly payment is being electronically drawn from your checking or savings account by your Current Servicer, we will attempt to have your payment continue to be electronically drawn from your checking or savings account by Carrington Mortgage Services, LLC. and applied to your account after the transfer. If for some reason Carrington Mortgage Services, LLC. is unable to transfer this process, we will notify you that we were unable to do so and this process will be discontinued in connection with the servicing transfer. You may be able to set up electronic withdrawals directly with Carrington Mortgage Services, LLC. at a later date after the transfer. In addition, if you would like to explore other payment options and do not wish to continue using the ACH to make your mortgage payment, you may cancel at any time and explore other payment options by calling one of our Customer Service Representatives, toll-free, at 800-561-4567 or visiting our website at www.CarringtonMS.com.
What customer service fees do you charge?
Below is a list of standard or common fees that you may be charged depending on the services you requested and/or services provided by CMS. Actual fee amounts may vary depending upon the terms of your loan documents and subject to all applicable laws and regulations.
IMPORTANT NOTE: This list does not include all fees and costs that may be charged for certain services rendered including, but not limited to, foreclosure costs, bankruptcy fees, attorney's fees and court costs.
|Payment Processing Fees|
|Web Payment||$5.00 or as permitted by state law.||Payment option offered through our website.|
|Automated-Pay-by-Phone||$10.00 or as permitted by state law.||Payment offered through our automated self-phone service.|
|Pay with a customer service representative||$20.00 or as permitted by state law.||Payment option offered with a Loan Servicing Agent.|
|A penalty for failure to pay an installment payment on time due to a payment not being received within the grace period as specified in the mortgage loan documents.|
|NSF/Returned or Dishonored Check Fee||$7.00 - $50.00.
Varies by State.
|Payment options offered with a Loan Servicing Agent.|
|Property Inspection Fee||$15.00 - $20.00 or as permitted by state law.||The fee charged to a loan to determine the value of the property. This fee may be assessed to a loan during a delinquent status.|
|Release Fee||$17.00 or as permitted by state law.||The amount paid to a vendor to process and record the release of lien.|
|Recording Fee||Varies by county.||The amount paid to the recorder's office in order to make a document a matter of record.|
|BPO Fee:||The fee charged to a loan to determine the estimated value of a property as determined by a real estate broker or other qualified individual.|
|Exterior BPO||$75 - $90 or as permitted by state law.||The fee charged to a loan when an external inspection of the property has occurred.|
|The fee charged to a loan when an internal inspection of the property has occurred.|