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Payoff Requests

    

 

If you are selling your home or refinancing, that generally means you are paying off your current loan and potentially getting a new one. However, before you do that, you’ll need to get a payoff quote.

 

There are several ways to request a payoff quote depending on whether you’re a Carrington borrower or a third party acting on behalf of a Carrington borrower (brokers, agents, etc.).

 

If you’re a current Carrington borrower:

 

Online

 

You can request a payoff on your account online by logging in and visiting the “Payoff Request” page. Prior to submitting your request, please select the method by which you would like to receive your payoff statement. You can also sign up for an alert via email or text message to receive a notification once your payoff statement is available.

 

The expected completion date for the payoff quote will be based on the loan status and the delivery method you have selected.

 

Fax

 

Your payoff request can also be faxed to 866-624-6154. Please include the following information to assure that your request is completed in a timely manner:

 

  • Your loan number
  • The date you would like the interest calculated to
  • The return fax or mailing instructions

 

Please allow 5-7 business days for your request to be processed.

 

If you’re a third party

 

As a third party representing a borrower, please click here to request a payoff. Please include the following information to assure that your request is completed in a timely manner:

  • Borrower loan number
  • Last four digits of borrower SSN
  • Payoff with net escrow
  • Method of delivery
  • Borrower authorization

 

The expected completion date for the payoff quote will be based on the loan status and the delivery method you have selected.

 

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